Privacy Policy

Your Privacy
Matters to Us

BuyTereaDubai.com is committed to protecting your personal data. Here's exactly what we collect, how we use it, and your rights as our customer.

Last updated: May 2026  ·  Applies to all buytereadubai.com users

Introduction

BuyTereaDubai.com is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, who we share it with, and how long we retain it. This policy applies to all users of our website and customers who place orders with us.

By using our website or placing an order, you agree to the collection and use of information as described in this policy. We are transparent about our data practices and will never use your information in ways you haven't been informed about.

If you have any questions about this policy at any time, please contact our team — we're happy to explain anything in plain language.

Information We Collect

When you place an order:

  • Your name and delivery address
  • Your phone number for delivery coordination and WhatsApp communications
  • Your email address for order confirmation and support
  • Payment information — processed securely; we do not store full card details
  • Order history and preferences

When you visit our website:

  • IP address and browser type — collected automatically by our hosting provider
  • Pages visited and time on site via analytics tools
  • Cookies — see our cookie section below for full details

How We Use Your Information

We use your personal information only for the following purposes. We do not use your personal data for unsolicited marketing without your explicit consent, and we will never sell or rent your personal data to third parties.

Order Fulfilment & Delivery

Processing and delivering your TEREA and IQOS Iluma orders across Dubai and the UAE — our primary use of your data.

Order Updates & Support

Contacting you about delivery status, any order issues, sending confirmations and responding to your support enquiries via WhatsApp or email.

Service Improvement

Improving our website and service based on anonymised usage patterns and analytics data to provide you with a better shopping experience.

Legal Compliance

Meeting our obligations under UAE commercial law and maintaining records as required by local regulations for the minimum statutory period.

Data Sharing

Secure data sharing — Buy Terea Dubai only shares your personal data with delivery partners, payment processors, and legal authorities when required
🔐 Your data, shared only when necessary

We share your personal data only with the following parties, and only to the extent necessary to provide our service. We do not share your data with advertisers, data brokers, or any third parties for commercial purposes.

  • Our delivery partners — your name, address, and phone number are shared with our courier to complete your delivery. Nothing more.
  • Payment processors — your payment information is handled by our secure payment provider. We do not retain full card details on our systems.
  • Legal authorities — if required by UAE law or a valid court order. We will inform you where legally permitted to do so.

Data Retention

We retain your order data for a minimum of 2 years to comply with UAE commercial record-keeping requirements. This includes your name, address, order details, and payment references (not full card numbers).

You may request deletion of your personal account data at any time by contacting us at sales@buytereadubai.com. Deletion requests are subject to legal retention requirements — we will inform you of any data we are legally required to keep and the reason why.

After the retention period, all personal data is securely deleted or anonymised so it can no longer be linked to you as an individual.

Your Rights

As a customer of buytereadubai.com, you have the following rights regarding your personal data. To exercise any of these rights, contact us at hello@buytereadubai.com — we will respond within 5 business days.

Right to Access

Request a copy of all personal data we hold about you at any time.

Right to Correction

Request correction of any inaccurate or incomplete personal data.

Right to Deletion

Request deletion of your data, subject to legal retention requirements.

Withdraw Consent

Withdraw consent for marketing communications at any time, no questions asked.

Cookies

Our website uses cookies — small text files stored on your device — to maintain your shopping cart, remember your preferences, and analyse traffic patterns to improve our service.

We use the following types of cookies:

  • Essential cookies — required for the website and shopping cart to function correctly
  • Preference cookies — remember your settings and choices across visits
  • Analytics cookies — help us understand how visitors use our site (anonymised data only)

You can disable cookies in your browser settings at any time, though this may affect some website functionality such as the shopping cart. You will not be tracked across other websites.

Contact for Privacy Enquiries

Have a Privacy Question?

For any privacy-related concerns, data access requests, or to exercise your rights — reach out to us directly. We respond to all privacy enquiries within 5 business days.

sales@buytereadubai.com Chat on WhatsApp